The foundation of any truly great company is the people who work there. In the pest management industry, the service technician is the first – and sometimes only – face a customer will ever come in contact with.
The Clark Man is quite proud to work side by side with some of the best and brightest technicians in the industry. The work they do as pest investigators and solution providers help homeowners prevent and eliminate potentially destructive, dangerous, and disease-transmitting pests – commensal rodents, cockroaches, stinging insects, termites, and more – from threating their homes and families.
Matt Beckwith, Clark Pest Control’s customer contact center director, is in a position to hear and read firsthand what customers are thinking about the services Clark provides and the people who deliver them. As you might imagine, that feedback runs the spectrum.
“Fortunately, the positive comments outweigh instances where we may have come up short in delivering our best,” says Beckwith, “but we always learn something about how to better serve our customers and exceed their expectations.”
We’d like to spotlight two of Clark’s best – Luis Seguara from the Stockton branch and Robert Smith from the Concord branch – who have been recognized multiple times by customers for being true, everyday ambassadors of the Clark Man.
Here is a sampling of what Clark customers had to say about this pair of top performers:
“I love our 'very special' tech, Luis Seguara. He is very professional and also warm and caring. He always notifies me when he's coming and is never late. I, as well as my neighbors, love him and wouldn't trade him for the world! When we say, "Clark, we need you!" ... we mean LUIS!”
“Our technician, Luis Segura, is the very BEST! Our neighborhood has recently become the victim of a rat invasion causing distress and $$$ to some of my neighbors. I call Luis, and he came out to assess and address the situation at the earliest time. I, personally, am so grateful to him for his professional help and caring attitude. Thank you Luis! And thank you Clark!”
|“I think what we like most is the fact that our technician, Robert Smith, is just truly amazing. His thoroughness and his conscientiousness have proven to be helpful in keeping our property pretty much bug free for many, many years. Robert is a wonderful man and so very kind and friendly. Truly an asset to a company. We trust Mr. Smith fully and applaud you, Clark, for hiring individuals with such integrity!”|
Do you have “Clark is awesome” story to share? If so, call or text (800) WE-NEED-YOU (936-3339) or drop me an email at firstname.lastname@example.org.
Until next time I’m the Clark Man, and thanks for helping me keep unwanted pests out of your home and yard.