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Clark Pest Control has grown to be the West's largest pest management company with branch offices throughout California and in the Reno, Nevada area.

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Top 10 Pre-Summer Tips to Pest Proof Your Home

 

Summer is just around the corner! Fun in the sun, splashing in the pool and taking a vacation are all on your must-do list. But while you’re out of the house, pests will be trying to make their way inside your shaded, cool home. During summer months, many pests – such as ants, spiders, flies, roaches, wasps and even rodents – are much more active. What can you do to deter these pesky pests?

We have compiled the Top 10 pre-summer maintenance tips to pest-proof your home:

  1. Seal any cracks on your home’s exterior – e.g., around windows, doors, air conditioning and water lines
     
  2. Repair torn window and sliding-door screens, as pests will enter your home through them
     
  3. Mosquitoes love standing water, so eliminate the source: bird baths, clogged gutters and pools that are not circulating water with a pump
     
  4. Keep shrubs and trees trimmed away from your home
     
  5. Keep your pets’ feeding and drinking area clear of leftover food
     
  6. Clean your countertops after each use, as food and drink residue will attract both ants and roaches
     
  7. Food cabinets should be kept tidy; seal those opened packages inside containers to avoid a possible food source
     
  8. Vacuum and clean your floors on a regular basis
     
  9. Keep your shed and garage clear of food items and clutter – rodents will feed and nest in these locations
     
  10. Inspect your outdoor garbage area for pest activity regularly, and keep the area clean and uncluttered

This list should help keep pest activity at a minimum around your home during the hot-weather months. If you do suspect an infestation of any kind, call your friendly local experts at Clark Pest Control. 1-800 We Need You | clarkpest.com 

summer pest prepping

Visit the Clark Pest Blog or visit ClarkPest.com to learn more.

Heartfelt Thank You - Clark Pest Control's Belmont Branch

 

From time to time we receive kudos directed at our pest control technicians, this letter, from a Clark customer is so heartfelt we really wanted to share it with you. Thank you Stuart Bailey for outstanding customer service!

Dear Mr. Dixon,

Approximately 3 years ago my mother Ethel (xxx xxxx St San Mateo) passed away. She was just shy of her 102nd birthday.

Prior to her death she had service from Clark Pest Control and Stuart Bailey was the gentleman who serviced her house. When my mother died, Stuart left a lovely note stating his condolences to the family on her passing. I have kept that note these past 3 years, always intending to commend Stuart on his compassion and I just never got around to it.

Recently I signed up for Clark Pest Control service at my own home and the same address where my mother lived as my daughter now lives there. Chuck Markham who I have been dealing with mentioned that Stuart is still working for Clark. That is why I am contacting you now.

In this day and age of big corporations and lack of personal touch when dealing with customers, I just wanted you to know how much Stuart's note meant to me when my mother died.

Sincerely
G.M.

 

Belmont Pest Control

Visit the Clark Pest Blog or visit ClarkPest.com to learn more.

Clark Pest Controls Merced Ca. Branch

 

Life is better with good pest control

Clark Pest Control's Merced-based technicians focus their time and energy on managing pests in and around their customers' homes and businesses, creating an unparalleled, Amazing Customer Experience (A.C.E.) for those valued customers and meeting the Clark mission " to exceed client expectations with the most effective pest control available, which is always done in an ethical, professional, responsive and caring manner".

Creating a trusted rapport between the technicians and Clark customers, allowing for a partnership in pest management, is at the core of the Clark service philosophy. “Simply showing up, performing routine pest control tasks and leaving isn’t enough” according to Clark's Merced Branch Manager, Ron Williams. Williams cites an example of a technician who gladly raked a customer’s leaves from her driveway when asked and others who routinely bring garbage cans in from the curb and newspapers to the door, “It’s simple things like offering to carry in a bag of groceries for a customer or taking the time to remove the spider webs from the patio furniture that  create the Clark customer experience we strive for. We hope to make their life easier by having Clark Pest Control service". 

At Clark Merced, the aim is deliver service and results on each and every service call. Ron sums it up, "Having licensed, bonded, background-checked technicians, extensively trained in pest management, makes for good pest control. Creating relationships with our customers, going above and beyond for them on each service, is what makes it Clark Pest Control." 

Clark Pest Control's Merced service center has been exceeding residential and commercial pest control customers' expectations throughout the Merced, Madera and Mariposa counties, including the Sierra Nevada range around Yosemite National Park since 1995 . The branch territory proudly serves many communities in the agricultural heartland of the San Joaquin Valley as well as the western valley bedroom communities, along the I-5 corridor, that are home to many Silicon Valley commuter families. 

merced pest control

 

 

Visit the Clark Pest Blog or visit ClarkPest.com to learn more.

2013 Bed Bug Educational Tour - Clark Pest Control

 

Third Annual Bed Bug Educational Tour May 14th, 15th and 16th.

 

May 14 

HILTON SAN DIEGO

RESORT and SPA 8:00AM - 3:00 PM

 

May 15 

DOUBLETREE by HILTON SACRAMENTO

8:00AM - 3:00 PM

 

May 16 

HILTON PLEASANTON

at the CLUB 8:00AM - 3:00 PM

 

Please join us as we discuss the infestation everyone’s talking about: bed bugs.

The Liabilities

Think somebody else’s bed bug infestation on your property is not your problem? Think again.

The Remedies

What can be done? All the latest bed bug solutions from Clark Pest Control.

The Realities

Bed bugs are the latest sensationalist scare whipped up by the media, right? No. Bed bugs create a problem that has proved difficult to solve.

 

Class sizes are limited to 100 seats for each day, reserve you seat early! Call Joy Freeman at 209-371-0758 or email jfreeman@clarkpest.com today to reserve your spots. Registration is Free and no obligations!

Bed Bug tour 2013

Visit the Clark Pest Blog or visit ClarkPest.com to learn more.

NPMA Legislative Day in Washington - Clark Pest Control

 

 

Clark Pest Control's Nicole Keefe and Darren Van Steenwyk Attend the NPMA Legislative Day in Washington

If you weren’t born looking like the little mustachioed guy in the top hat from the Monopoly game, perhaps the best way to get a sit-down audience with your representative or senator in Congress, along with their attention, is to go as part of a group focused on making change happen. Which is why every spring, the National Pest Management Association hosts an annual NPMA Legislative Day in Washington. This year’s three-day session took place March 17-19. Clark Pest Control participated in the event by sending two executives, Technical Director Darren Van Steenwyk and Marketing Director Nicole Keefe.

A number of at-large events took place – hosted luncheons and presentations with legislators and industry people, along with various meetings and breakout sessions. However, the event was structured so that participants could set up appointments on one of the days to meet with senators or representatives from their home states. Seven of the nine California representatives who participated in the event hail from districts that Clark Pest Control services. Van Steenwyk and Keefe met with some of them, or their staffers, to talk about issues pertinent to business in general and pest management in particular.

“The legislators were receptive to us – a lot more than in the past,” Van Steenwyk says.

nicole darren clark pestKeefe agrees with Van Steenwyk, in that the event was a success. “I don’t know if attitudes are changing,” she says, “but no matter which side of the fence we were talking to, they were receptive, they were engaged, they were listening, they seemed like they knew what we were talking about, and I haven’t had that experience the last couple of years.”

The game plan was to focus on three issues of importance to Californians, and California pest control operators (PCOs), that the NPMA had identified.
 

One issue has to do with how information is passed on to consumers; the language used in consumer-affairs laws in some states, California included, mandates that pesticide disclosure notices, service records and certain other pieces of information must be delivered to every consumer via hard copy. Many companies and customers are working hard to manage resources better and reduce waste, and would prefer to receive that information as, say, a PDF sent via e-mail instead. If the requirement was changed, companies like Clark Pest Control – which has embraced S.M.A.R.T. (Sustainable Methods and Responsible Treatments) business practices to better serve its customers and meet their needs – could cut back on paper use by notifying customers electronically.

“That’s an example of where consumer attitudes are far ahead of our industry’s ability to meet consumer attitudes,” Keefe says. “The other thing we have to do is hold on to records, like termite inspections, for three years. It becomes quite cumbersome and expensive for a company when you have to find space to hold all of that, rather than sticking it on a server that could occupy one tidy little spot.” Instead of pushing to get legislation passed state by state, Keefe says the NPMA is advocating an amendment to the Federal Insecticide, Fungicide, and Rodenticide Act, or FIFRA, which would supersede current state laws.

Another issue arises from the way a 1987 law that authorizes the Department of Agriculture’s Wildlife Services program to manage nuisance birds and mammals in non-agricultural settings has been interpreted in the years since. While the law may have been written to give government employees the authority to manage bird problems at airports and deal with other wildlife-related issues, its broadly scoped language allows government agencies to compete with private-sector businesses, such as pest control companies, to control rats, mice and other vertebrate pests. The bipartisan Pest Elimination Services Transparency & Terminology (PESTT) Act (H.R. 730) defines the term “urban rodent control,” and directs the Government Accountability Office (GAO) to write a report that not only identifies actions that the Wildlife Services program performs that could be handled by the private sector, but makes recommendations on how to avoid competition in the future.

“What has happened, and we understand it’s through budget cuts, is that the Wildlife Services program has been supplementing its budget by actually doing pest control work that directly competes with us in the private sector,” Keefe says. “This last year, they did around $71 million of pest control work that could have been done by the private sector. That wasn’t the intention when it was formed.”

The third issue centers around the use of the gas sulfuryl fluoride, or SF, a broad-spectrumnicole keefe clark pest fumigant that had been championed by the EPA as a replacement for methyl bromide, which was phased out globally after being identified as an ozone-depleting chemical in the 1990s. In January 2011, the EPA issued a proposed order to revoke the use of SF to treat food items – various bulk commodities such as rice, dried fruit, cocoa, peanuts, walnuts and other items – and as a fumigant in grain mills and food-processing facilities, largely to avoid lawsuits from anti-fluoridation groups, even though, according to the EPA, the fluoride present in SF fumigations represents a tiny fraction of fluoride exposure to the public. What the EPA then did was it lumped naturally occurring fluoride in drinking water systems, a non-pesticide, in with SF fumigants when evaluating risk assessment for SF per Sec. 408 of the Federal Food, Drug, and Cosmetic Act (FFDCA); the EPA already regulates drinking-water fluoride with the Safe Drinking Water Act. The problem arises when drinking-water fluoride, especially in places where it occurs naturally in excess, maxes out the “risk cup” for the aggregate exposure assessment for SF, which removes the fumigant from consideration for use. A legislative fix would remove drinking-water fluoride from the “risk cup” for sulfuryl fluoride.

“That’s actually a really scary development that could cost a lot of jobs in our area,” Keefe says, “when you think of all the almonds, all the rice – those are all commodities that are treated with sulfuryl fluoride, because [the EPA] took away methyl bromide. Without sulfuryl fluoride, there’s nothing; all that industry, that processing, would go overseas.”

 

Visit the Clark Pest Blog or visit ClarkPest.com to learn more.

Coming to a TV near you - Clark's 2013 TV Commercial

 

Tell us what you think!

Clark Pest Control has created a new tv commercial for 2013 which will start airing April 15th. If you like our newest commercial, let us know by liking and sharing our commercial on FaceBook and Twitter!

Visit the Clark Pest Blog or visit ClarkPest.com to learn more.

Wendy Wright of Clark Pest Control Reno Talks About A.C.E

 

Clark Pest Control Reno Office Manager Wendy WrightThe people who work at Clark Pest Control have long been encouraged to provide “A.C.E.,” or an Amazing Customer Experience, to every person this company serves. That’s been a guiding principle at our company since the beginning. But by putting new methods of gathering, filtering and routing information into action, our goal of keeping our customers consistently happy becomes easier to attain.

Over this past year, the Net Promoter System, or NPS, has been rolled out to all of Clark Pest Control’s 21 branch offices. NPS works by organizing information and feedback from customers into a roadmap that provides a much sharper picture of how effectively the people who work at Clark Pest Control are meeting our customers’ wants and needs. Then, that information can be targeted to the right person, or people, within the company, so they can ensure that each customer’s experience will be more satisfying –amazing, even.

The specific way each of Clark Pest Control’s 21 local service centers puts the A.C.E. concept into action may vary from branch to branch, depending on the creative ingenuity of our employees. At the "Reno, Nevada Clark Pest Control office, Branch Manager Steve Adams asked his team members to each come up with one year-end idea they thought could improve business, and then follow through on whatever they decided. Office Manager Wendy Wright, who has been working at the Reno office for almost three years, figured that focusing on people who already are Clark Pest Control customers made the best sense, so she started methodically following up with every customer who has called her office for additional service, after that requested service had been performed. “My thought was, let’s retain the customers that we already have. Let’s make sure that they’re happy. How can we do that?”

The answer she came up with was to become proactive. Wright begins her process by running a report to find customers who have called her office for an additional service, or to report a pest problem. Whether the target pests were ants, mice, spiders or something else, she then will give the customers a couple of weeks for whatever treatment was performed to take effect. Then, she will get on the phone. “I ask them, ‘How was everything? Did we address your concerns?’” Wright explains. “I’ve found a few, not many, where they’ll say, ‘Not quite sure; is it possible to get someone back out here?’”

According to Wright, some customers just don’t want to bother her office, or call back if they have any kind of problem. So she takes the initiative and makes a quality-assurance call to them instead. “This branch QA calling program has really helped us to identify those customers and address their concerns,” she says, “whether we have to go back out there a couple of times or not. And maybe it’s just an issue of educating them – informing them how our products work, or what it is that we do.”

Sometimes Wright can’t get through to a customer on the phone, so she will send a letter with her business card attached. The point is to get out in front of any customer concerns by addressing them, well before those concerns can turn into something much larger and more troublesome. “I’m finding customers very thankful and very receptive for the follow-up,” she says.

Wright’s experience has taught her that it’s always smart to keep word-of-mouth advertising in mind. “If customers are unhappy, they’re going to talk to people about their experiences,” she says. “But if we can keep those customers happy, they’re going to talk about that, also, so they’re becoming promoters for us.”

The people at Clark Pest Control can do a lot of wonderful things, like keeping your living space delightfully pest free, but our company generally does not employ mind readers. Like just about everyone else, if we want to find an answer to something, we have to ask the right questions first. Using the NPS system helps us do that. So by finding new ways to ask you how we can serve you better and keep you happy, Clark Pest Control can continue to deliver an Amazing Customer Experience to you, every time.   

Visit the Clark Pest Blog or visit ClarkPest.com to learn more.

A Special Wish Granted - Clark and the Make-A-Wish-Foundation

 

Clark Pest Control helps grant wish for toddler with cancer

By New-Sentinel staff and wire reports

 

Clark Pest Control employees spent a month during the holiday season trying to make one little boy's wish come true. The Lodi-based company's employees donated more than $5,000 to send a 3-year-old boy and his family to Walt Disney World Disney this spring.

Reuben Nazareno of Rancho Cordova was diagnosed with leukemia when he was not yet 1 1/2 years old. Nazareno receives monthly and daily treatments of chemotherapy and other medications.

A group of Clark Pest Control employees worked with the Make-A-Wish Foundation to send Nazareno and his family on a week-long, expense-free trip to Disney World in Orlando, Fla. Nazareno, a Disney fan, was hoping to see dolphins. He will also have the opportunity to meet other children with cancer during the trip.

"We were touched by Reuben's story and are happy that we could do something to help make his dreams come true," said Nicole Keefe, marketing and advertising manager at Clark Pest Control. "Our wish is that this trip gives the Nazareno family memories that will last a lifetime."

Visit the Clark Pest Blog or visit ClarkPest.com to learn more.

Whats Lurking in Your Furniture? - Bed Bugs

 

Could bed bugs lurk in used furniture?

Visit the Clark Pest Blog or visit ClarkPest.com to learn more.

Termite Facts - a visual representation

 
Termites are a growing problem, do not become a termite statistic!

termite facts 2013Visit the Clark Pest Blog or visit ClarkPest.com to learn more.
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